Delivery & returns

Online payment is not yet available. Checkout currently sends us a request for an order quote, and we will confirm products, prices, delivery and payment with you in writing before anything is supplied. See our terms and conditions.

We supply customers across the United Kingdom, from single packs for the home to pallet quantities for retailers, wholesalers and facilities teams. Bulk and pallet deliveries may be arranged separately from standard parcel deliveries.

Delivery areas and any exclusions: To be confirmed before launch.

Delivery is charged separately from product prices. Any charge, and any threshold for free or discounted delivery, will be confirmed to you before an order is accepted — the basket and checkout pages show delivery as calculated at checkout.

Delivery charges: To be confirmed before launch.

Any timescale we give is an estimate, not a guarantee, and can be affected by stock, carrier delays and the size of the order. We will confirm expected timings with your quote or order confirmation.

Estimated delivery times: To be confirmed before launch.

• Please make sure someone is available to receive the delivery, and that larger deliveries can be accepted safely at the address given.
• If the delivery cannot be made, the carrier will normally leave a card or contact you to rearrange.
• If a delivery fails because the address was wrong or nobody was available to accept it, a further delivery charge may apply.
• Tell us as soon as possible if delivery details need to change.

Redelivery and failed delivery charges: To be confirmed before launch.

• Please check your delivery as soon as it arrives.
• If anything is damaged, incorrect or missing, email info@manchestertissueco.com with your name, the order or quote reference, what is wrong and photographs where possible.
• Please keep the goods and packaging until the matter is resolved.
• We will repair the problem by replacing the goods or refunding them, and you will not be charged for returning faulty or incorrect items.

Time limit for reporting damaged or incorrect goods: To be confirmed before launch.

If you are buying as a consumer, you normally have 14 days from the day you receive the goods to tell us you wish to cancel, and a further 14 days to return them. You can cancel by emailing info@manchestertissueco.com.

• Goods should be returned unused and in a resaleable condition, with hygiene seals and outer packaging intact.
• Sealed hygiene products that have been unsealed after delivery may not be returnable for health-protection reasons.
• Unless the goods are faulty or incorrect, you are responsible for the cost of returning them.
• These rights are in addition to your statutory rights where goods are faulty, not as described or not fit for purpose.

Additional cancellation details: To be confirmed before launch.

Return address: To be confirmed before launch.

• Consumer cancellation rights do not apply to business purchases.
• Please contact us before returning anything so we can agree the return and give you instructions.
• Returns of correctly supplied goods are at our discretion, must be unopened and in original packaging, and a restocking charge may apply.
• Special, bespoke or specially ordered quantities may not be returnable.
• Faulty, damaged or incorrectly supplied goods are always put right at our cost.

Business returns terms: To be confirmed before launch.

• Refunds are made to the original payment method.
• We refund once the returned goods have been received and checked, or once we have agreed the refund with you.
• Where goods are faulty, incorrect or not delivered, any delivery charge you paid is refunded too.

Refund processing times: To be confirmed before launch.

Email info@manchestertissueco.com or use our contact form and we will help.

Telephone: To be confirmed before launch.

Opening hours: To be confirmed before launch.