Privacy policy

Manchester Tissue Co supplies household and commercial tissue products in the United Kingdom. We are the data controller for personal information collected through this website.

Registered company name: To be confirmed before launch.

Company number: To be confirmed before launch.

VAT number: To be confirmed before launch.

Registered office: To be confirmed before launch.

For any question about your personal information, email info@manchestertissueco.com.

We only collect the information you choose to give us, plus the limited technical data needed to run the website.

• Contact form: your name, email address, optional telephone number, enquiry subject and message.
• Product interest (Register interest) form: your name, email address, optional telephone number, the product you are interested in, estimated quantity, whether you are buying as a consumer or a business, and any message.
• Trade quote form: contact name, job title, company name, company registration and VAT numbers if you provide them, business email, telephone, website, business type, delivery postcode, the products and quantities required, ordering frequency, preferred contact method and any additional requirements.
• Trade account application: company and trading names, company registration number, VAT registration details, registered and delivery addresses, contact name and position, business email and telephone, business type, years trading, estimated monthly order value, products of interest and purchase type.
• Order quote request: your name, email address, telephone number, whether you are buying as a consumer or a business, company details if given, delivery address, billing address, any notes, and a record of the items and quantities in your basket at the time you submitted the request.
• Website operation: your cookie choice, your basket contents (stored in your own browser), and standard server and security logs created when pages are requested.

We do not ask for payment card details on this website, and no payments are taken through it at present. We do not knowingly collect information from children.

• To reply to your enquiry, quote request or application.
• To prepare quotes, confirm product availability and discuss suitable quantities.
• To assess and set up trade accounts where you have applied for one.
• To keep an internal record of enquiries so our team can follow up correctly.
• To keep the website secure, prevent spam and misuse, and fix faults.
• To meet our legal and accounting obligations.

We do not sell your personal information, and we do not send marketing emails unless you have separately asked us to.

• Legitimate interests: responding to enquiries, running and securing our business, and keeping records of business correspondence.
• Steps before entering a contract: preparing quotes and assessing trade account applications at your request.
• Performance of a contract: where we go on to supply products to you.
• Consent: optional cookies and any marketing you have opted into. You can withdraw consent at any time.
• Legal obligation: tax, accounting and other record-keeping duties.

Enquiries submitted through this website are stored in our secure hosted database. Access is restricted to authorised Manchester Tissue Co staff accounts, protected by individual sign-in credentials and permission rules, and enquiry records cannot be read by other website visitors. Information is transmitted over an encrypted connection.

• Our website, database and hosting providers, who process data on our instructions.
• Delivery and logistics partners, where information is needed to deliver an order.
• Our accountants, auditors and professional advisers.
• Payment providers, if and when online payments are introduced.
• Regulators, law enforcement or other authorities where we are legally required to do so.

Suppliers act on our instructions and are not permitted to use your information for their own purposes.

We keep enquiry and quote records for as long as needed to deal with your request and to keep a reasonable business record afterwards, and we keep records relating to orders and accounts for as long as tax and accounting law requires. Enquiries are archived rather than deleted within our system so that our team keeps an accurate history. You can ask us to delete your information at any time.

Confirmed retention periods: To be confirmed before launch.

We use essential cookies and browser storage to run the website — for example remembering your basket, keeping staff sign-in sessions active and storing your cookie choice. Optional analytics and marketing cookies are only used if you accept them, and none are loaded before you choose.

Read the full cookie policy, or change your cookie choices.

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete information where there is no good reason for us to keep it;
• object to, or ask us to restrict, how we use your information;
• ask us to transfer information to another provider where this applies;
• withdraw consent where we rely on it.

To exercise any of these rights, email info@manchestertissueco.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Email info@manchestertissueco.com or use our contact form.

Postal address for data requests: To be confirmed before launch.

Telephone: To be confirmed before launch.

This policy may be updated from time to time. The date at the top of this page shows the current version.