Terms & conditions

Registered company name: To be confirmed before launch.

Company number: To be confirmed before launch.

VAT number: To be confirmed before launch.

Registered office: To be confirmed before launch.

You can contact us at info@manchestertissueco.com or through our contact page.

• By using this website you agree to these terms. Please do not use the site if you do not accept them.
• You agree not to misuse the site, attempt to gain unauthorised access, submit false information, or use our forms to send spam.
• We may update the website, its content and these terms at any time. The version on this page applies to your use of the site today.
• We aim to keep the website available, but we do not guarantee uninterrupted access.

If you are buying as a private individual and not for business purposes, you are a consumer and your statutory rights under UK consumer law apply in full. Nothing in these terms reduces those rights, including your rights about goods being as described, of satisfactory quality and fit for purpose, and your cancellation rights set out in our delivery and returns information.

• If you buy for business purposes, consumer cancellation rights do not apply, and any returns are handled under our business returns terms.
• You confirm that anyone submitting a trade enquiry or application on your behalf is authorised to do so.
• Trade accounts, where offered, are subject to our assessment. Submitting an application does not mean an account, credit or any particular terms will be granted.
• Where we agree separate written supply terms with you, those terms take priority over this section.

• We describe our products as accurately as we can. Specifications shown as “to be confirmed” are not final and should not be relied upon.
• Images and packaging are for illustration. Packaging and minor product details may change.
• If an exact specification matters to you, please ask us to confirm it in writing before ordering.

• Where a price is not yet published, the website shows “Price coming soon”. No price is implied by its absence.
• Prices shown on the website apply to website purchases only and may differ from prices quoted for trade or bulk supply.
• Where VAT applies, the website states whether a price includes or excludes VAT, and shows VAT separately in the basket and order summary.
• We may change prices at any time before we accept an order. Prices confirmed in a written quote apply for the period stated in that quote.
• Delivery charges are not included in product prices.

Confirmed pricing and VAT treatment: To be confirmed before launch.

Submitting a trade enquiry, product interest form or order quote request does not create an order, an accepted order or a contract. It is a request for us to contact you.

• Any acknowledgement shown on the website or sent by email only confirms that we have received your request.
• Quotes are subject to stock, minimum quantities and our written confirmation, and may be withdrawn or revised before acceptance.
• A contract is only formed when we confirm in writing that we accept your order.

• Availability shown on the website is a guide and can change.
• Products marked “coming soon” are not yet available to order.
• If a product becomes unavailable after you have ordered it, we will contact you to offer an alternative, a revised timescale or a refund of anything you have paid for it.

• Online payment is not yet available on this website. Checkout currently sends us a request for an order quote, and no payment is taken.
• We may decline or cancel a request, for example where a product is unavailable, a price or description was wrong, or we cannot verify the details supplied.
• Payment terms for confirmed orders, including any proforma requirement, will be set out in the written quote or order confirmation.

Accepted payment methods and terms: To be confirmed before launch.

Delivery arrangements are set out on our delivery and returns page. Delivery times given anywhere on this website are estimates only and are not guaranteed unless we confirm otherwise in writing.

Delivery areas: To be confirmed before launch.

Delivery charges: To be confirmed before launch.

Consumer cancellation rights, business returns and how to report damaged, incorrect or missing goods are all explained on our delivery and returns page, which forms part of these terms.

• We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for any consumer rights that cannot be excluded.
• For business customers, we are not liable for loss of profit, loss of business, loss of contracts or any indirect or consequential loss.
• Website content is provided for general information and is not advice. Please check that a product suits your intended use.

The Manchester Tissue Co name, logo, mascot artwork, product names, photography, text and page designs on this website belong to us or our licensors. You may view and print pages for your own use, but you may not copy, republish or use them commercially without our written permission.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the United Kingdom, you may also bring proceedings in your local courts.